All of our products keys are genuine, licensed keys from authorized manufacturers. Each one is unique and unused.
If you wish to cancel your paypal order before your order has been sent, please contact us immediately and we will refund you in full without delay (Does not apply to pre-orders).
For your convenience, you can browse to the product page and click ‘cancel order’ and your order will automatically be instantly cancelled and refunded.
Unfortunately, due to the nature of our product, once the digital item has been shipped, we cannot issue a refund.
If your paypal order has been charged but not shipped, we can refund but we will keep a £1 administration fee due to the fees we must pay in order to refund you.
Pre-orders: Refunds are only processed on the day following release date of the game. A £1 administration fee will apply unless the refund is taken as Store Credit.
We hope our customers can understand that when a digital item has been shipped, it can be activated online and therefore we cannot accept a return as it is not possible for us to resell that item.
If, in the unlikely event you receive a key that does not activate your game, simply make a ticket at our SUPPORT CENTER and we will check the key for you. In all cases, a key that does not allow you to activate your game will be an error in transmission, for example a spelling error in the cd key code. So please simply write to us, and we will double check the key and re-send it.